Refund policy

Last updated: September 9, 2026

60-Day Satisfaction Guarantee

We stand behind the quality of our supplements. If you are a first-time customer and are not satisfied with your results after giving the product a fair trial, you may request a refund within 60 days of your purchase date.

Eligibility

  • First-time customers only. Each customer is entitled to one satisfaction refund in their lifetime with Corvital+.
  • One bottle only. The guarantee covers one bottle from your first order, not one bottle of each product. Multi-bottle bundles, subscription orders, and quantity discounts are final sale (see Bundle and Multi-Bottle Returns for unopened-bottle exceptions).
  • Minimum 30 days of use. Supplements need consistent use to evaluate. Refund requests citing "no results" are honored only if you have used the product daily for at least 30 days.
  • Direct purchases only. Products purchased through Amazon, retail partners, or unauthorized resellers are not eligible for refunds through Corvital+.

Fees and Deductions

The following may be deducted from your refund:

  • Restocking fee (multi-item orders only). 10% of the product price or $10, whichever is greater. Applies to orders with multiple bottles or multiple products where unopened items are being returned.
  • Shipping costs. If your order qualified for free or discounted shipping, the actual carrier and handling cost we paid is deducted. Typical deductions are $6.99–$11.66 for packages under 1 lb, or $15.10–$17.62 for packages up to 3 lbs.
  • Return shipping for address errors. If a package comes back to us because of an incorrect address, refusal, or unclaimed delivery, the original shipping cost plus any return carrier fees are deducted from your refund.

Bundle and Multi-Bottle Returns

Multi-bottle bundles and quantity orders are final sale. Unopened bottles with intact tamper-evident seals may be eligible for return or store credit at management discretion. Unopened items must be returned at your expense with tracking. Email support@corvitalplus.com with your order number to request an exception. Opened bottles from bundle orders are not eligible for refund.

What Is Not Covered

  • Opened bottles from multi-bottle bundles or quantity discount orders
  • Orders from repeat customers who have previously received a refund
  • "Change of mind" returns where the product was not used as directed
  • Requests made after the 60-day window has expired
  • Products purchased from unauthorized sellers
  • Reshipments (see Reshipment Policy below)

Lost Packages and Delivery Disputes

If your package does not arrive, email support@corvitalplus.com with your order number. We review each case individually and may offer a reshipment at our discretion.

  • No delivery scan. If tracking shows no delivery for 10 or more business days past the expected date, or shows "Returned to Sender," you may be eligible for a reshipment.
  • Tracking shows "Delivered." We may still offer a reshipment at our discretion. We recommend first checking with neighbors or building management, or filing a claim with the carrier (USPS, UPS, etc.).
  • Multiple lost-package claims. Repeated claims from the same customer, address, or payment method trigger an account review and may result in denial of future reshipments or account suspension.

Return to Sender and Address Errors

You are responsible for providing accurate shipping information at checkout. If a package is returned to us because of an incorrect address, refusal, or failure to claim it:

  • Refund option. We refund the product price minus the original shipping cost and any return carrier fees charged to us.
  • Reshipment option. We reship your order and you cover the new shipping cost. Reshipped orders due to address errors are final sale.
  • Address changes. Must be submitted within 2 hours of placing the order. Orders already transmitted to fulfillment cannot be modified.

Please double-check your shipping address at checkout. If a package is returned because of an incorrect address, you are responsible for reshipping costs, or your refund is reduced by shipping fees.

Reshipment Policy

Reshipments are a one-time courtesy and are subject to the following:

  • All reshipments are final sale. No refunds, returns, exchanges, or satisfaction guarantee claims apply to a reshipment.
  • One reshipment per customer. Each customer is eligible for one reshipment in their lifetime, regardless of order history.
  • Exceptions at management discretion. We review each situation individually, but reshipments beyond the one-time courtesy are not guaranteed.

Adverse Reactions and Medical Claims

Your safety comes first. If you experience an adverse reaction, contact us immediately. These situations are reviewed individually.

Documentation Requirements

If you cite a medical reason or a doctor's advice as the basis for a refund request, we need:

  • A written statement from a licensed healthcare provider (MD, DO, ND, NP, or PA) on official letterhead or via a patient portal message
  • A description of the adverse reaction and confirmation that a discussion took place between you and your provider
  • A statement dated within 30 days of your refund request

"My doctor told me to stop" without supporting documentation does not qualify for a medical exemption. Requests without the required documentation are reviewed under standard policy terms.

Refund Abuse and Fraud

To protect customers who purchase in good faith, Corvital+ reserves the right to refuse refunds and permanently close accounts in cases of suspected abuse, including:

  • Multiple refund requests from the same customer, household, or payment method
  • A pattern of ordering and returning across multiple accounts or addresses
  • Filing a chargeback without first contacting our support team
  • False claims of non-delivery, damage, or adverse reactions
  • Fabricated or after-the-fact medical documentation
  • Multiple lost-package claims
  • Reselling or redistributing products obtained through refund schemes

Chargebacks

Customers who file a chargeback without first attempting to resolve the issue with our support team are permanently barred from future purchases. We keep detailed transaction records and contest every fraudulent chargeback. Chargebacks filed on orders where tracking confirms delivery, or on reshipments, are reported to fraud prevention services.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@corvitalplus.com within 7 days with photos. We will promptly replace or refund the affected items at no cost to you.

How to Request a Refund

  1. Email support@corvitalplus.com with your order number and the reason for your request.
  2. Wait for authorization. Do not ship a return without approval.
  3. Ship the remaining product to the address we provide, at your expense, with tracking.
  4. Your refund is processed within 5–7 business days of approval or of receiving the return.

Subscription Cancellations and Refunds

How Your Subscription Works

When you start a subscription, you agree to recurring billing at the price and frequency shown at checkout. Your card is charged automatically on each renewal date until you cancel. The billing amount, frequency, and renewal date are shown before you complete your order, and you confirm them at checkout.

Before each renewal we send a reminder email with your upcoming renewal date, the amount, and a direct link to manage, skip, or cancel. We want every charge to be one you expected.

How to Cancel

You can cancel at any time before your renewal cutoff:

We confirm every cancellation in writing by email. If you cancel and do not receive a confirmation within one business day, contact us so we can verify your request before your next renewal.

Cancellation Cutoff

We email a reminder 2 days before every renewal, so you always have time to make a change. To avoid being charged, cancel before your renewal date. Renewals process automatically around midnight on the renewal date.

If you are charged and change your mind, you have a 24-hour grace window. We hold every renewal order for 24 hours after the charge before sending it to fulfillment, and a cancellation request received in that window is honored as a change-of-mind refund.

Once the 24-hour hold has passed and your order is transmitted to fulfillment, it cannot be canceled. That order then follows the standard return policy above.

Subsequent Shipments

Once a subscription renewal has processed, it is final sale. Any refund we may consider applies only to your most recent subscription charge and is subject to standard refund deductions. We do not refund earlier shipments, and once a refund has been issued, we do not go back further than that refund.

Contact

Email support@corvitalplus.com. Phone support is available by request for complex issues. Include your order number in all correspondence.

These policies protect customers who purchase in good faith. Refund abuse increases costs that would otherwise be passed on to honest customers. Corvital+ reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order.