Refund policy

CORVITAL PLUS — RETURN & REFUND POLICY

We want you to be confident in your Corvital Plus purchase. Please read this policy carefully before requesting a return or refund.

1. NON-DELIVERY
If your order is confirmed as not delivered by the carrier's tracking record, you are eligible for a 100% refund or free replacement, at our discretion, once non-delivery is confirmed with the shipping carrier (typically requires the claim to be filed within 30 days of the expected delivery date).

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, you must:
1. Contact us at support@corvitalplus.com within 7 days of delivery
2. Provide an unboxing/opening video clearly showing the sealed package being opened and the reported issue, along with your order number

Claims submitted without this video, or submitted after 7 days of delivery, will not be eligible for refund, replacement, or store credit. This requirement exists to protect against fraudulent claims and allows us to process valid claims quickly.

Once a valid claim is verified, we will offer, at our sole discretion, a replacement or refund to your original payment method.

3. CHANGE-OF-MIND RETURNS
Due to the consumable/health nature of our products, we do not accept returns or refunds for change of mind, incorrect selection by the customer, or opened products outside of the defect process above, except where required by law (see Section 6).

4. NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened, used, or partially consumed supplement products cannot be returned unless the defect/damage process in Section 2 applies.

5. REFUND PROCESSING
Approved refunds are processed to the original payment method within 7–14 business days of approval. Original shipping charges are non-refundable except in cases of non-delivery or our error.

6. MANDATORY REGIONAL RIGHTS (OVERRIDES ABOVE WHERE APPLICABLE)

European Union / UK / EEA customers: Under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law, you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving any reason, for a full refund, provided the product is unopened/unused and in its original condition. This statutory right applies in addition to and overrides Section 3 above for EU/UK/EEA customers. To exercise it, contact support@corvitalplus.com within the 14-day window.

India: Refund and grievance handling complies with the Consumer Protection (E-Commerce) Rules, 2020. Grievances may be escalated to our Grievance Officer at support@corvitalplus.com.

United States: Where state law provides additional cooling-off or refund rights (e.g., for certain direct-to-consumer sales), those rights apply notwithstanding Section 3.

7. CONTACT FOR RETURNS
support@corvitalplus.com | +91 9662685494